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How To Get Refund From Ola

Last Updated : Nov 4, 2021

How To Get Refund From Ola

In this article we will show you how to get refund from ola, Ola is a cab providing service based in India. It allows you to book cabs online in just a few clicks. Ola made cab booking very easy and convenient, Now you can easily get a cab on your doorstep.

Ola cabs are very useful and time saving but sometimes you may face issues with the cancellation charges.

Ola charges you cancellation fee when you cancel the order after the driver has accepted it and already started to drive to your location.

The cancellation fee is charged in order to compensate the driver for the time and fuel he spent to reach to your pickup location.

You may get charged a cancellation fee when you book a cab and the drivers takes too long to reach to the pickup location so you cancel the ride or the driver cancels the ride.

If you think the cancellation fee is unfair or incorrect then in that case you can request for a cancellation fee waiver or refund. Let's see how you can do that

Step By Step Guide On How To Get Refund From Ola :-

  1. Unlock your device and open the Ola cabs app, make sure you are logged in the same account on which you have been charged a cancellation fee.
  2. On opening the app click on the settings and options Icon which is three parallel lines on the top left corner of the screen.

    How To Get Refund From Ola

  3. After clicking on it, a menu will appear in front of you, on the bottom of them menu you will find support. Tap on it.

    How To Get Refund From Ola

  4. On the support page you will find your previous ride in the screen, you can also see your other rides by clicking on View all rides. Select the ride on which you have been charged the cancellation fee

    How To Get Refund From Ola

  5. After selecting the ride tap on “Billing/payment related” to proceed. If you have some complaints with the driver you can also tap on “Driver related” and report.

    How To Get Refund From Ola

  6. Now tap on ”I was charged cancellation fee incorrectly” after this you will be taken to the chat support where you will be asked to explain the issue, if you reason will be valid the cancellation fee will be waived.

    How To Get Refund From Ola

If chat support is not helpful you can also call the Ola customer care and request for the cancellation fee waiver.

The cancellation fee depends on the time frame and the type of ride you hired for example the cancellation fee will be low for a Mini but it will be comparatively higher for the Prime cabs.

It is possible that only half or less than half amount of your cancellation fee will be waived depending on the circumstances of cancellation.

Conclusion :-

You can easily get a refund on your cancellation fee by following the given steps. We have explained the process in a simple manner. I hope this article on how to get refund from ola helps you.